Despite remarkable technological strides, security challenges continue to loom large over Indonesia's online commerce landscape. Threats ranging from fraud and fictitious orders to data breaches persist, posing significant risks to the key stakeholders: drivers, merchants, and end-users alike. The COVID-19 pandemic acted as a catalyst, catapulting e-commerce sales to new heights in Indonesia, as reported by GlobalData. With a staggering 221 million e-commerce users registered in 2021, the ecosystem's sheer size amplifies its susceptibility to threats.
Furthermore, the digital ecosystem's evolution has witnessed a surge in funds being stored within it. The proliferation of prepaid accounts such as eWallets and enticing offerings like rewards and loyalty points have incentivized users to park more money within the system. While e-commerce platforms have undoubtedly reaped the benefits of facilitating seamless transactions, this influx of funds has also made them lucrative targets for fraudsters.
As a result, the allure of pilfering substantial sums from these platforms has drawn the attention of malicious actors, further exacerbating the security risks. Despite the conveniences and rewards offered by the digital economy, the unprecedented volume of transactions and funds stored within it underscores the critical importance of implementing robust security measures to safeguard against potential threats and ensure the trust and confidence of all stakeholders in the online commerce ecosystem.
